This course is for program owners, administrators and child care providers. In this course, you will learn ways to impact the quality and effectiveness of your programs by implementing customer service policies and procedures, gain an understanding of my customer service is important in child care and how it effects your organizations bottom line.

Praise for this course:

About the instructor

Founder, Owner & Content Creator

Thakore Lewis

Course Curriculum

  1. 1

    • Course Code of Conduct

    • KEYS to Win™

    • Course Overview
  2. 2

    • Customer Service: How do you define it?

    • Reflection 1

    • Customer Service Happens Poster
  3. 3

    • What can I do?

    • DQ:1
  4. 4

    • Building a Customer Service Team in Childcare
  5. 5

    • Feedback: Impacts your Brand, Reputation and Profit

    • “ 3 Reasons to ask for Customer Feedback"

    • Assignment 1

    • Assignment 2

    • Quarterly and 30 day Feedback Template
  6. 6

    • Customer Service SOP

    • Example Policy and Procedure

    • DQ2

    • DQ3

    • Example Program Inquiry Form

    • Program Inquiry edit

    • Example Tour Facts Sheet

    • Tour Fact Sheet edit

    • DQ4
  7. 7

    • Course Quiz

Waiting List Open until January 1, 2021

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